Accounts Manager/Customer Success– EMEA Market || CTC upto 16 LPA

Hiring at AI Powered Childcare Management Software, B2B SaaS company.

Key Responsibilities:

Own a portfolio of EMEA-based childcare centers and schools, building deep, meaningful relationships with center owners and directors.

Drive product adoption and engagement by helping customers get the most value out of illumine.

Conduct onboarding sessions, regular check-ins, and QBRs (Quarterly Business Reviews) to ensure customer success.

Identify opportunities for renewals, upsells, and cross-sells within your accounts.

Collaborate with internal teams, including Product, Sales, and Support, to address customer feedback and deliver quick, effective solutions.

Track account health metrics, flag risks early, and take proactive measures to ensure customer retention.

Represent the voice of the customer to help shape our product roadmap and customer experience.

Consistently deliver delightful, high-touch experiences that reinforce illumines commitment to partnership and care.

Requirements

2-5 years of experience in Customer Success or Account Management, preferably in SaaS or EdTech.

Proven experience managing enterprise or mid-market clients in the Europe, Middle East, and Africa EMEA, market.

Exceptional communication and relationship-building skills, with a customer-first mindset.

Strong problem-solving and analytical skills, with the ability to manage multiple priorities.

Proficiency with CRM or CS tools.